GoTravel.com
User Agreement and Privacy Policy

User Agreement
This User Agreement constitutes a legally binding agreement between /GoTravel.com, LLC, a South Carolina corporation ("GoTravel.com," "we," or the "web site,") and each individual ("you," the "User," or the "Users") who accesses or uses the web site. By accessing or using GoTravel.com, you accept this User Agreement (which incorporates our Privacy Policy and any other legal notices and/or instructions that may appear on this web site from time to time) and agree to comply with its terms and conditions. If you disagree with or are unable to comply with any part of these terms, please cease to access or otherwise use this web site.

This User Agreement, together with specific other descriptions posted at GoTravel.com, constitute the entire agreement and understanding between you and GoTravel.com. Affiliates, Partners, third-party suppliers, independent suppliers, or vendors are hereby defined as any provider of travel related services hyperlinked from the web site, or otherwise expressly indicated by GoTravel.com.

Responsibilities of the User

1. Legal Age
You represent that you are a person of legal age in the state or country in which you live (generally at least 18 to 21, depending on the state or country).

2. Responsibility and Authorized Use
You agree that GoTravel.com and its Affiliates are not liable for any losses resulting from a cause over which we do not have direct control, including but not limited to the failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems (e.g., if you are unable to access your online service provider), unauthorized access, theft, operator errors, strikes, labor problems or other incidents of "force majeure" (i.e., flood, extraordinary weather conditions, earthquake, or other act of God, fire, war, insurrection, riot, labor dispute, accident, action of government, power failure, travel risks, hazards, hygiene, cuisine, sanitation, medical treatment, telecommunications services, political instability, terrorist activity, social or labor unrest, civil disturbances, arbitrary changes in government policies, local laws or customs, climactic conditions, methods of conducting business, military activity, emergency evacuation methods, or equipment or software malfunction). You assume full responsibility for, and release GoTravel.com from any duty of, checking and verifying any passport, visa, vaccination, or other requirements for each passenger. You assume full responsibility for checking the safety and security conditions of each destination.

3. Payments
When you book a vacation directly with GoTravel.com, via use of our Request form and/or interaction with our travel agents, your credit card will charged when travel is purchased. Refund and/or credit rules for each trip will be clearly indicated. No other company assumes any liability, obligation or responsibility for the conduct of GoTravel.com with respect to the web site. When you book a vacation through one of our Partners, Affiliates, and/or third-party suppliers. that party will be solely responsible for the processing, billing, and success of your vacation.

4. Deposits
a. To reserve space for your vacation, you will be required to place a deposit. Each travel supplier will require that you pay either a flat rate or a percentage of your final fare to hold space for you. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. Depending on the travel supplier, this final payment date can be from 30 to 120 days before departure. To secure your booking within the final payment period, you will be required to pay in full.

5. Cancellations
Cancellation and refund policies vary by travel supplier, with penalties normally increasing as the departure date approaches. If notice of cancellation is given after a booking is confirmed, GoTravel.com will charge a minimum fee of $50 per transaction for the processing of the cancellation. In addition, other cancellation charges could apply in accordance with the travel supplier's cancellation policy, If flight changes are requested after the deposit has been received, or if flights are canceled after tickets are issued, revision fees, change fees or Airline cancellation charges will be applicable and may be in addition to the above cancellation charges. Ask your GoTravel.com vacation specialist about applicable cancellation policies for your vacation package at the time of booking. GoTravel.com reserves the right to cancel the reservation and impose cancellation charges should payments not be received within the above-specified periods. If we reasonably believe that you have breached this User Agreement, we may cancel your trip and/or suspend or terminate use of and/or access to the web site upon notice of such cancellation, suspension and/or termination.

6. Changes To a Reservation
Cancellation fees my also be charged for changes to names and dates, as they are treated as cancellations and new bookings by the travel suppliers. Since these fees generally increase closer to the departure date, please notify your GoTravel.com vacation specialist immediately of any cancellations or changes.

To make changes to your existing booking, or to cancel a booking, you must notify GoTravel.com in writing by fax at 914-738-0350 or email at .

7. Communications
You agree to receive all reports, transaction confirmations, account statements, correspondence and other information from us and/or our Affiliates through the phone, address, and/or e-mail address you provide. Neither GoTravel.com nor any of our Affiliates are responsible for your inability to connect to the Internet or to access GoTravel.com.

8. Accuracy
It is your responsibility to provide us current, complete and accurate personal information when necessary for the completion of travel services.

9. No Mischief
You agree that you will not: engage in any illegal, manipulative or misleading activity; access confidential information at GoTravel.com or interfere with web site operation; introduce into GoTravel.com any code intended to disrupt, alter or delete any operations or content; modify, reverse engineer, reverse assemble or decompile any of the software used in connection with the web site;; use the web site in any way that would damage, interfere with or overload the web site; abuse the web site in any way; propagate any computer worm or virus; or infringe on any patent, copyright, service mark, trademark or other intellectual property right of any kind, including any trade secret.

10. License
Any software that is or may be made available to download from this web site is the copyrighted work of GoTravel.com or its third party suppliers. GoTravel.com grants you a non-exclusive, non-transferable license (without the right to sub-license) to use any such software. No other rights are granted.

11. Intellectual Property
The use of the web site is limited to personal and noncommercial use. All information, including graphics, text, codes, scripts, trademarks, etc., are the property of GoTravel.com and/or its Affiliates. This information may not be copied, uploaded, downloaded, modified, transmitted, licensed, sold, published, or otherwise distributed without the express written permission of GoTravel.com.

12. Ownership
Your written communications, feedback and ideas become the property of GoTravel.com, which we may use in any manner without compensating you.

13. Governing Law
This Agreement is governed by the laws of the State of New York, without giving effect to any principles of conflicts of law.

14. Indemnification
You agree to indemnify GoTravel.com and any Affiliate, as well as their respective officers, directors, employees, successors, and agents, for any and all claims, damages, losses and causes of action (including attorneys' fees and court costs) arising out of or relating to your breach of this User Agreement, or for any materials in any form whatsoever that are provided by you. We and our Affiliates have the exclusive right to institute infringement or other appropriate legal action, or to defend, any claims regarding our proprietary rights. You agree to cooperate as fully as reasonably required in our defense and/or settlement of any claim.

15. Reporting Violations
To report a violation of the policies in this or any agreement with GoTravel.com, forward relevant evidence to .

16. Submissions and Chat Rooms
Unless otherwise explicitly stated herein, any submissions, messages, articles, stories or other posted materials ('Submissions') provided by you in connection with the Web site shall be deemed provided on a non-proprietary and non-confidential basis and are public, not private, communications.  By posting a Submission, you grant:  (1) to GoTravel.com, a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, translate, distribute, perform and display the Submission alone or as a part of other works in any form, media or technology whether known or hereafter developed and to sub-license such rights through multiple tiers of sub-licenses, and (2) to other users, the right to access, view, store, and reproduce the Submission pursuant to this User Agreement. GoTravel.com shall have no obligation of any kind to you or anyone else with respect to such Submissions and shall be free to use or disseminate such Submissions on an unrestricted basis for any purpose. You acknowledge that you are responsible for the Submissions that you submit, and you, not GoTravel.com, have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and copyright.

In consideration of being allowed to use the Web site, you agree that you will not:  (1) use the Web site for any purposes in violation of local, state or national laws of any country, (2) post or submit material that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to do so, (3) post or submit material that reveals trade secrets, unless you own them or have the permission to do so, (4) post or submit material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others, (5) post or submit material that is obscene, defamatory, threatening, harassing, abusive, hateful or discriminatory to other persons or entities, (6) post or submit sexually-explicit images, (7) post or submit advertisements or solicitations for business, (8) disrupt the normal flow of dialogue, or post or submit comments that are not related to the topic being discussed (unless it is clear that the discussion is in free form or open), (9) post or submit chain letters or pyramid schemes, (10) impersonate another person, (11) post, submit or otherwise distribute through the Web site any viruses, trojan horses, time bombs, cancelbots or other similar harmful or deleterious programming routines, (12) distribute any "spam" or any unsolicited advertisements, whether commercial or personal, through the Web site, or (13) take any other action which imposes, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure.

GoTravel.com does not represent or guarantee the truthfulness, accuracy, or reliability of any of the material submitted or posted by other users or endorse any opinions expressed by any user.  You acknowledge that any reliance on material posted by other users will be at your own risk. GoTravel.com does not screen submissions or postings in advance and is not responsible for screening or monitoring materials submitted or posted by others. If notified by a user of a posting or submission that allegedly does not conform to these terms, GoTravel.com may investigate the allegation and determine in good faith and its sole discretion whether to remove or request the removal of the offending submission or posting. GoTravel.com has no liability or responsibility to any user for performance or nonperformance of such activities.  GoTravel.com reserves the right to expel users and prevent their further access to certain areas and the right to remove or edit any posting or submission in its sole discretion or as required by law.

Responsibilities of GoTravel.com

1. Website Information
GOTRAVEL.COM AND ANY THIRD-PARTY PROVIDERS OR DISTRIBUTORS PROVIDE THE INFORMATION AND CONTENT ON THE WEB SITE IN GOOD FAITH, BUT WE MAKE NO GUARANTEES ABOUT THE COMPLETENESS, TIMELINESS, ACCURACY, ACCESSIBILITY, AVAILABILITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY INFORMATION AND CONTENT. THE INFORMATION IS PROVIDED ‘AS IS’ AND ALL WARRANTIES, EITHER EXPRESS OR IMPLIED ARE DISCLAIMED WITHOUT LIMITATION. WE ASSUME NO LIABILITY FOR ANY ERRORS, BUGS, VIRUSES, OMISSIONS, OR OTHER PROBLEMS WITH THE CONTENT ON THE WEB SITE, OR FOR ANY MATERIAL, PRODUCTS, SERVICES, OR HYPERLINKS TO THIRD-PARTY SITES MADE ACCESSIBLE BY THE WEB SITE OR ACCESSED THROUGH THE WEB SITE. GOTRAVEL.COM ACCEPTS NO RESPONSIBILITY FOR YOUR USE OF THIS INFORMATION, FOR ANYONE ELSE’S USE OF IT, OR FOR ANY INJURY, LOSS, CLAIM, OR DAMAGE ARISING OUT OF OR IN ANY WAY CONNECTED WITH OUR SERVICES OR INFORMATION DISPLAYED ON THE WEB SITE.

The information and content provided on GoTravel.com by GoTravel.com and various authors and publishers does not constitute the rendering of legal, accounting, tax, investment or other professional advice or services, and should not be relied on or used as a substitute for consultation with professional advisors. GoTravel.com and its Affiliates are not liable for any information contained on or omitted from GoTravel.com.

2. Insurance
GoTravel.com highly recommends that all of our clients purchase a trip protection plan from Travelex, a leader in travel insurance plans. Visit www.travelex.com to learn more about safeguarding your next trip.

3. Travel Documents
Travel documents for your vacation will be sent to you approximately 21 days prior to tour departure, providing that full payment has been received. A documentation delivery charge of $25 may be charged when applicable.

4. Other Fees
GoTravel.com does not charge fees for use of our website. If any business that we work with charges fees with respect to the website, those fees will be clearly described.

5. Affiliates
GoTravel.com provides access to travel-related services from third-party suppliers through hyperlinks from the website. The services provided by these Affiliates are not within our control. GoTravel.com does not accept responsibility for any breach of contract or negligence by an Affiliate, which results in any loss, damage, delay, or injury to you or your travel companions. GoTravel.com does not guarantee and is not responsible for the rates, bookings, reservations, connections, scheduling, overbooking, cancellations, delays, or protection of personal belongings by any Affiliate. Much of the content on the web site is supplied by independent suppliers and Affiliates and is not under our control. We do not guarantee the accuracy of the information that we receive from these vendors.

6. Response
If you send a complaint to , we will use commercially reasonable efforts to reply within 48 hours.

7. Discontinuation or Change
GoTravel.com may, at its sole discretion, at any time and without prior notice discontinue all or any part of the web site without notice, and change, discontinue or limit access to the web site or any of its functions, features or components without notice.

8. No Responsibility or Implied Endorsements
You agree that GoTravel.com is not responsible for the content of any site that is linked to or from GoTravel.com. A link to any other web site does not imply that GoTravel.com accepts responsibility for its content or use. These links are provided for your convenience, and you access them at your own risk.

9. Access Outside the United States
If you access this site from outside the United States, you do so on your own initiative, and you are responsible for compliance with local laws, if and to the extent local laws are applicable.

10. No Damages
GoTravel.com is not liable for any damages arising from:
Any failure to screen web site users, acts or omissions of any web site users, materials posted by any party other than GoTravel.com, the accuracy, dependability, privacy, security, authenticity or completeness of data obtained using the Internet, or any failure to perform or delay in performance due to causes beyond our reasonable control, including without limitation the elements, acts of God, labor disputes, acts of terrorism, acts of civil or military authority, fires, floods, epidemics, quarantine restrictions, failure or erratic behavior of telecommunications or power system, sabotage, armed hostilities, riots or government regulation of the Internet.

11. Total Liability
Our total liability to you for any and all damages, losses and causes of action, whether in contract, tort or otherwise resulting from your use of GoTravel.com will not exceed the amount paid by you, if any, for accessing this site.

If you have questions, complaints or comments about this User Agreement, please contact us.

Privacy Policy

At GoTravel.com, we respect your privacy. Our policy is as simple as 1-2-3:

1. Personal information: what we need, why we need it and how we use it
2. Protecting Your Privacy
3. How to Opt-out

1. Personal Information
When you book travel with GoTravel.com, we may ask for your name, phone number, address, email, and other personal information. We ask you to designate your gender and lifestyle, and identify your interests. We use this information to identify you, complete your reservations, and contact you when necessary. Furthermore, we ask for your credit card billing information, ticket delivery address, frequent flyer numbers and travel preferences. Naturally, we share much of this information with your airline, car rental agency, hotel or other third parties you designate in your reservation. In addition, this information is stored securely in your Personal Profile and used to pay for your travel and confirm and execute your reservations. We use cookies to remember your personal preferences on the web site. Most browsers automatically accept cookies, but you can edit your browser options to block them, if you prefer. We also collect IP addresses in order to help diagnose problems with our server. From time to time, we may ask your opinion of our services in order to improve them, and we may offer gifts or promotions in return.

2. Protecting Your Privacy
GoTravel.com does not sell private information. The use of private information by our travel agents is protected by confidentiality agreements or otherwise as required by law. GoTravel.com may link to other web sites that collect personally identifiable information about you. We cannot be responsible for your personal information after you leave GoTravel.com. Please be sure to review the policies and agreements of each vendor.

3. Opt-out Provisions
To decline to receive updates and offers by email, simply notify us by phone, fax, or email. We will record your preference and honor it. You may also change your preference in your account profile.

4. Children
This site is not intended for use by children. We will not knowingly collect information from site visitors under the legal age of consent. We encourage parents to discuss the use of the Internet and information disclosure with their children.  Notwithstanding the foregoing, we have no way of distinguishing the age of individuals who access our Web site. Therefore, we carry out the same privacy policy for individuals of all ages.  If a child has provided us with personally-identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information.

5. Special Provisions for European Users
If you are an individual resident in a Member State of the European Union, you acknowledge and agree that we may collect, use and disclose your personal data as described in this Privacy Policy or any amendments hereto. You further acknowledge and agree that we may transfer your personal data outside of the European Union for the purposes described in this Privacy Policy.  If you do not consent to this use and the terms of this Privacy Policy, please do not use this Web site.

We do not generally seek to collect "sensitive" personal data through this Web site. If we do seek to collect such data, we will ask for your consent to our proposed use of the data. In some cases that data may be collected incidentally and be collected without solicitation.  By providing us with unsolicited "sensitive" personal data, you consent to our use of the data subject to the terms of this Policy and applicable law described herein.  The references to "sensitive" personal data are to the various categories of personal data identified by European and other data privacy laws as requiring special treatment, including, in some circumstances the need to obtain explicit consent. These categories comprise personal identity numbers, personal data about personality and private life, racial or ethnic origin, color, nationality, political opinions or convictions, membership in political parties or movements, religious, philosophical or other similar beliefs, trade union membership, physical or mental health or handicap, genetic code, gender, sexual life (including sexual orientation), pregnancy, property matters or penal or criminal convictions of record (including where pardon has been granted).

Please read carefully our limitations of liability in the User Agreement as they also apply to this Privacy Policy.

If you have questions, complaints or comments about this Privacy Policy, please contact us.